Surfsonix NEO — guest internet, run on the premises.
NEO is our on-premise, appliance-based HSIA gateway. It sits at the venue and runs the entire guest-internet experience locally — captive portal, authentication, bandwidth control, billing and PMS integration — with instant, on-box control that keeps working even when the WAN or the cloud doesn't.
The gateway at the heart of the venue
NEO installs inline between your internet uplink and your access network. Every guest session flows through it, so authentication, speed plans and billing are enforced on-site — no dependency on a distant cloud for the things that must never go down.
- Local captive portal & auth
Branded splash, vouchers, social/OTP login and room-number sign-in — served on-box, with no round-trip to the cloud.
- Bandwidth management & QoS
Per-user and per-plan shaping, fair-use policies, tiered speed plans and paid upgrades — enforced in real time.
- PMS integration & billing
Post-to-room charging and room-number + last-name login via Opera, IDS and other property-management systems.
- Multi-WAN & failover
Bond or fail over across multiple ISP links so guests stay online through an outage on any single circuit.
- Vendor-agnostic
Sits inline with any access network — pair it with Cisco Meraki, EnGenius or any standard APs and switches.
- Local logging & compliance
Visitor logs and data retention stored on-site, configurable to your region's lawful-intercept and privacy rules.
Cloud when you want it. Independent when you need it.
NEO runs fully standalone — a venue stays online and enforcing policy even with the WAN down. When it's connected, it syncs to Surfsonix Cloud for multi-site reporting, central configuration and dashboards across your whole estate.
Portal, auth, shaping and billing keep working with no internet and no cloud — the venue never goes dark.
Roll config and reporting up to Surfsonix Cloud across every property, when connectivity allows.
Ship as a 1U appliance or run as a VM on your existing on-prem hardware.
One box for a lounge; clustered gateways for a large resort or campus.
Planning guest Wi-Fi for a hotel, resort or campus?
Tell us the property size, the ISP links and the PMS you run, and we'll scope a NEO deployment — appliance sizing, redundancy and the billing model.